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Frequently Asked Questions
Does Dolluxe ship to my country?
Dolluxe ships to the following countries:
- Belgium
- Netherlands
- Germany
- France
What are the shipping times?
Shipping times vary depending on the chosen delivery method:
- Home Delivery: 2–5 days
- Pick-Up Point: 3–9 days
Deliveries outside Belgium might take a few days longer but should generally have the same shipping times. Choose the option that best fits your needs!
Is there an order limit?
Yes, to ensure fairness and allow as many customers as possible to enjoy our exclusive items, we have set a purchase limit. Each customer can buy a maximum of 3 items per series.
If you attempt to purchase more than the allowed quantity, your order may be adjusted or canceled to comply with our policy. We appreciate your understanding and cooperation.
Can I get a refund?
We accept returns within 30 days of purchase. Items must be unopened and in their original packaging to qualify for a return. Opened blind boxes will not be refunded. To initiate a return, please contact our customer service team.
What's currently in stock?
We only sell what we have immediately available for shipping. If it's in stock, it means we can ship it this day or the next day. We have a direct connection with the official Sonny Angels supplier in Japan, which allows us to maintain a steady supply of figures. Even when other stores are sold out, our exclusive relationship ensures that we can continue to offer you the latest and most sought-after Sonny Angels.